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Maintenance and support
RSL offer a series of comprehensive maintenance packages, providing complete after sales support. There are many different elements involved with RSL support, some of the advantages of such a service are;
- Dedicated technical support team
- Nationwide network of engineers
- Hardware & software support packages (covered in more detail below)
- Support package dedicated to the management of RSL kiosk and display systems
- Provides remote support for our customers
- Fault management and remote rectification
- Automatic/manual contact to a local technician
- Detailed information on system status change, usage statistics, call archives amongst other information
- Graphical reporting capabilities
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Simple for the customer to log in and use - “Traffic lights” green = status running normally, amber = minor issue, red = major issue (such as a screen not working, rendering it unusable by the public)
- Power management
- Program launch and monitoring
- Reboot on error recognition, vandalism or any other attempt to breach security
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‘Play dead’ anti vandalism function - Timeout and reconnect function for if the internet connection is lost
- Spike and surge control
- Environmental (heat) control
- Powers many peripheral devices; printers, lights, fans, card readers etc
- Concealed boot up
- Reasons for any restart, fixes or callouts are recorded, monitored and rectified by the Watchman system
